Top 6 Userback Alternatives in 2024

Feedbucket is made for smaller web agencies to gather and manage client feedback on websites during the review process.

It came up often and was highly recommended in the Facebook discussion, as shown below.

“We've been using FeedBucket since for a while and had no issues - it connects to many PM tools (we use Click Up) and has two way sync so if you close a ticket in ClickUp it resolves it in FeedBucket. It's a great selling tool also - prospects love it when I demo that we have a tool they can use to submit things to us from their website and it lands straight into our support queue.”

You can add Feedbucket to a client's staging site by inserting a JavaScript snippet into the website, or use a dedicated WordPress plugin for an easy setup.

Once Feedbucket is installed, clients can easily send feedback through annotated screenshots or video recordings right from the site.

Feedbucket aims to be user-friendly for clients who might not be tech-savvy. They don't need to install any extensions, create an account, or do anything special. Everything works directly in the browser and is compatible with all devices.

A feature that's greatly appreciated is the guest portal on the website. This allows your clients to collaborate and communicate directly on the website, removing the need to navigate to a separate, third-party site. Keeping everything on the website itself notably enhances communication and lowers the chance of clients not adopting the tool.

Feedbucket stands out for its strong integration with popular project management tools. It's not meant to be yet another system for your team to manage and log in to but instead integrate into your existing tools and workflows.

Feedback is directly sent to your project management tool as a task, allowing your team to manage it all from one spot. Resolving a task in your project management tool also resolves it in Feedbucket, and your client is notified.

For follow-up questions on feedback, simply mention @feedbucket in a comment in your project management tool, and the comment syncs back to Feedbucket, notifying your client.

So, if your team builds websites or web applications for clients and uses a project management tool like ClickUp, Asana, Trello, etc., Feedbucket is worth trying out.

You can try it with a 14-day free trial without credit card.

If you're looking for something similar to Userback, with a comparable range of features, Usersnap could be the right choice.

Usersnap mirrors Userback in its aim to collect customer feedback, particularly from users of digital products. This focus introduces some additional features and functions like NPS, microsurveys, and roadmaps, which may not be necessary for just collecting client feedback.

Initially, setting up Usersnap was somewhat complex. Even with templates available, getting everything up and running required some effort. However, once I got used to it, the ability to tailor the widget extensively was a major advantage.

The feature I found most valuable in Usersnap was its integrations with over 30 project management tools. Since my team and I already use a project management tool, avoiding the need to switch between different tools for feedback tracking was essential.

Overall, Usersnap is a great tool suited for various applications. Yet, if you're an agency focused on collecting feedback from clients and team members, you might end up paying for features that you don't really use, making it a more expensive option compared to other alternatives.

Marker.io has been a familiar name for a while in the category website feedback tools.

It's handy for gathering input from both clients and team members. But, in my view, Marker.io really excels in collecting bug reports from team members and for internal quality checks. This is where its features like network tracking and session replay really stand out.

A standout feature is being able to display a different widget to team members than to clients. This allows for actions such as setting priorities or assigning tasks directly to team members through the widget.

However, what I found missing was the ability to record videos and the need for clients to sign up and log into a separate feedback portal, rather than communicating directly on the website.

Ruttl frequently came up in the discussions on TheAdminBar, unfortunately for the wrong reasons. Many comments criticized it for being buggy, as you'll see mentioned below.

What sets Ruttl apart from the other feedback tools we've discussed is its no-installation-needed approach. You just enter a URL into Ruttl, and you're ready to start providing feedback on that website.

This feature initially seems handy because it allows you to leave feedback on websites you don't control and eliminating the need for installation. However, my experience with Ruttl reflected the issues pointed out in TheAdminBar conversations — it was plagued by glitches.

A significant limitation is its struggle with feedback submission on websites secured by Basic Auth, which is standard for staging environments. For some websites, I had to use a Chrome extension to submit feedback.

Ruttl gained a lot of attention following its launch on ProductHunt. Nonetheless, I suggest you thoroughly test it before deciding to use it.

BugHerd is a tool not discussed in TheAdminBar post but worthy of mention.

It packs everything needed to collect feedback from clients on a website, allowing submissions via screenshot or recording.

A major plus for me is the guest portal on the website itself. It enables clients to collaborate and share feedback directly on the site. This minimizes the chance of them reverting to sending feedback via email with messages like "Fix this."

However, the limited number of integrations, especially the lack of two-way integrations, was a major drawback. It means our team would have to juggle between our current project management tool for everyday tasks and BugHerd for managing feedback. This was a dealbreaker for us.

Moreover, the limitations on features such as JavaScript installation and native integrations in the more affordable plans makes BugHerd a lot pricier than alternatives like Feedbucket or Marker.io, which has similar functionalities.

MarkUp.io was also mentioned in the post quite a bit and mostly in a positive way.

Like Ruttl, MarkUp.io employs proxy technology, so there's no need to install anything on the website. This allows for feedback on live websites that you don't own.

All you do is enter the URL of the website, and it generates a shareable link for submitting feedback and collaborating on the site.

However, a notable drawback for me is having to use a separate platform for feedback management. The clients staging website is live, but they have to go to a different URL to provide feedback, instead of doing it directly on the page.

Moreover, your team needs to manage feedback within MarkUp.io due to limited integration options. MarkUp.io primarily provides a manual export process. I ended up manually selecting each feedback item I wanted to export to ClickUp, which was both time-consuming and cumbersome.