Top 8 BugHerd Alternatives in 2024

Did you know that BugHerd is two to three times more expensive than other alternatives with very similar features?

Image of BugHerd header to show that this article is about BugHerd alternatives for web agencies.

Recently, there was a lively discussion on website feedback tools in TheAdminBar, a Facebook group for WordPress agencies.

BugHerd was mentioned a few times. It's a tool many web agencies use to collect feedback from clients when building websites. However, did you know there are alternatives out there that offer the same features but can cost two to three times less than BugHerd?

I used to run a web agency and have built hundreds of websites for clients. I've tested all the most talked-about alternatives from the Facebook discussion and created this page. We'll dive into the advantages, disadvantages, features, and costs for each one.

So, whether you're currently using BugHerd or thinking about starting, this post should be really useful for you.

Ready to get started? Let's go.

Best BugHerd alternatives at a glance

Best ifFree trialPrice
Feedbucket You are building web projects for clients and want to organize the feedback. 14-days, no CC $39 / month Collecting feedback on live websites or can't install a script. 30-days, no CC $29 / month
Usersnap 15-days, no CC $189 / month Doing internal QA on your own company web assets. 15-days, no CC $59 / month
Pastel 14-days, no CC $99 / month
Userback Collecting website feedback and bug reports from your SaaS users. 14-days, no CC $159 / month
Ruttl Limited free plan per user pricing
Superflow You need real-time feedback collaboration. 10-days, no CC $119 / month

1. Feedbucket

Feedbucket website header

Best if: You are building web projects for clients and want to organize the feedback.

Feedbucket is made for smaller web agencies to gather and manage client feedback on websites during the review process.

Feedbucket was frequently mentioned in a positive light during the discussion at TheAdminBar, as you can see in the screenshot below:

“We've been using FeedBucket since for a while and had no issues - it connects to many PM tools (we use Click Up) and has two way sync so if you close a ticket in ClickUp it resolves it in FeedBucket. It's a great selling tool also - prospects love it when I demo that we have a tool they can use to submit things to us from their website and it lands straight into our support queue.”

Review of Feedbucket by Dave Graham on Facebook.

You can add Feedbucket to a client's staging site by inserting a JavaScript snippet into the website, or use a dedicated WordPress plugin for an easy setup.

Once Feedbucket is installed, clients can easily send feedback through annotated screenshots or video recordings right from the site.

Feedbucket aims to be user-friendly for clients who might not be tech-savvy. They don't need to install any extensions, create an account, or do anything special. Everything works directly in the browser and is compatible with all devices.

A feature that's greatly appreciated is the guest portal on the website. This allows your clients to collaborate and communicate directly on the website, removing the need to navigate to a separate, third-party site. Keeping everything on the website itself notably enhances communication and lowers the chance of clients not adopting the tool.

Submit annotated screenshots as feedback with all technical details automatically captured.

Feedbucket stands out for its strong integration with popular project management tools. It's not meant to be yet another system for your team to manage and log in to but instead integrate into your existing tools and workflows.

Feedback is directly sent to your project management tool as a task, allowing your team to manage it all from one spot. Resolving a task in your project management tool also resolves it in Feedbucket, and your client is notified.

Asana task created from feedbucket with all technical meta data attached and an annotated screenshot.
Task in Asana created by Feedbucket. Lots of other integrations exists.

For follow-up questions on feedback, simply mention @feedbucket in a comment in your project management tool, and the comment syncs back to Feedbucket, notifying your client.

So, if your team builds websites or web applications for clients and uses a project management tool like ClickUp, Asana, Trello, etc., Feedbucket is worth trying out.

You can try it with a 14-day free trial without credit card.

BugHerd vs. Feedbucket: At a Glance

Used byMarketing- and web agencies,
QA Teams
Web agencies
Standalone toolYesYes
Price for agency$129 / month$39 / month
Free trial14-days no credit card14-days no credit card
2-way integrationsYesYes


  • Give feedback with marked-up screenshots directly on the website.
  • Submit feedback through video without needing any browser extensions.
  • Automatically captures details like the current page, browser, device, and screen size.
  • Records the Console log to help identify JavaScript errors.
  • Visual pins show where feedback has been submitted by others.
  • Customize the widget to match your brand's style.


  • Offers full two-way integrations with project management tools, allowing your team to manage feedback in your existing workflow.
  • Clients can easily provide feedback and work together on the website without needing any accounts or extensions.
  • Use the JavaScript API to customize and create your version of the widget to fit your needs.


  • While collecting feedback on images is on the horizon, Feedbucket right now only gathers feedback on websites and web apps.


Feedbucket offers three pricing tiers, ranging from $39 to $259 a month. The Pro plan, at $39 a month, allows for unlimited website feedback with all the crucial features. This positions Feedbucket as significantly more affordable compared to BugHerd even though they offer a similar feature set.

The Business plan, priced at $89 a month, adds advanced options like branding, custom metadata, and more.

You can try Feedbucket yourself with a 14-day free, no credit card needed, trial to see the difference.

2. website header

Best if: Collecting feedback on live websites or can't install a script. lets you provide feedback on any website by simply entering the URL. This method does not require any installation, so you can work on websites you don't manage.

Simply input the URL of a website, and you'll receive a shareable link where you can submit feedback and collaborate with others.

At first glance, the system appears impressive and it's very easy to set up. However, there are some limitations with this proxy technology. For instance, you cannot take screenshots of websites that use Basic Auth, which is often used for staging sites.

You cannot provide feedback from mobile devices either. It's important to thoroughly test the proxy feature to ensure it functions well with your websites.

The biggest issue I encountered was the need to manage feedback through a separate tool from your existing ones. That's because integration options are limited, and mainly offers a manual export process. I found myself clicking individually on each piece of feedback I wanted to export to ClickUp, which was time-consuming and felt cumbersome.

BugHerd vs. At a Glance
Used byMarketing- and web agencies,
QA Teams
Marketing-, digital-, creative agencies
Standalone toolYesNo
Price for agency$129 / month$29 / month
Free trial14-days no credit card30-days no credit card
2-way integrationsNoNo


  • Provide feedback using screenshots or videos.
  • Automatically includes tech info like browser type, screen size, and operating system.
  • Connect with Zapier or Slack.
  • Work together on feedback using comments and attachments.


  • Gather feedback on websites, images, and PDFs.
  • No need for website installation, allowing collaboration on live websites.


  • Requires your team to use an additional platform for feedback.
  • Submitting feedback from mobile devices isn't an option.
  • Unable to capture screenshots on websites protected by Basic-Auth.
  • Limited integrations to export feedback to your project management tool.

Pricing has a free version, but it's pretty basic. If you want to use it in your business you probably need the Pro plan at $29 a month. This makes one of the more affordable alternative if you are OK with it's downsides.

3. Usersnap

Usersnap website header

Usersnap is a comprehensive website feedback tool designed for various purposes.

Its main focus, though, is to collect feedback from your users, highlighted by features like NPS scores, surveys, and many other tools.

Initially, setting up Usersnap was somewhat complex. Even with templates available, getting everything up and running required some effort. However, once I got used to it, the ability to tailor the widget extensively was a major advantage.

The starting plan at $99 is limited to 5 projects, which might work if you're primarily collecting user feedback. However, agencies might quickly exceed this limit.

Overall, Usersnap is an excellent tool for multiple uses. However, if you're an agency primarily interested in gathering feedback from clients and team members, you may find yourself paying for features you don't actually need, making it the most expensive alternative on this list.

BugHerd vs. Usersnap: At a Glance

Used byMarketing- and web agencies,
QA Teams
Software teams
Standalone toolYesYes
Price for agency$129 / month$189 / month
Free trial14-days no credit card15-days no credit card
2-way integrationsNoYes


  • Provide feedback with annotated screenshots or videos directly on the website.
  • More than 30 integrations including major ones like Jira, Asana, and ClickUp.
  • Captures important technical details such as browser type, URL, and JavaScript errors.
  • Offers ready-to-use templates.
  • Allows collaboration through comments and attachments.


  • Customize the feedback widget to match your brand and workflow.
  • One main inbox with feedback collected from all projects.


  • Limited number of projects.
  • Costs more compared to other alternatives.
  • Numerous features and options can make setup overwhelming.


Usersnap offers three plans priced between $99 and $329 a month. Due to project limits, an agency would likely need the Company plan at $189 a month, making it the most expensive option on our list.

4. website header

Best if: Doing internal QA on your own company web assets. has been well-known in the website feedback tool space for some time.

It's excellent for collecting feedback from both clients and team members. In my experience, it excels at gathering bug reports and conducting internal quality checks. Features like network tracking and session replay are particularly valuable for these tasks.

One unique feature is the ability to show different widgets to team members and clients. This lets team members set priorities or assign tasks directly through the widget.

However, there are a few downsides. lacks video recording features. Also, clients must sign up and log into a separate portal to leave feedback, which they cannot do directly on the website.

BugHerd vs At a Glance
Used byMarketing- and web agencies,
QA Teams
Web agencies, QA teams
Standalone toolYesYes
Price for agency$129 / month$59 / month
Free trial14-days no credit card15-days no credit card
2-way integrationsNoYes


  • Allows giving feedback through annotated screenshots, capturing technical details like page, browser, and device automatically.
  • Logs JavaScript errors and tracks network activity.
  • Offers session replay to detail the steps leading to a bug report.


  • Enables widget customization differently for your team and clients.
  • Supports two-way connections with more than 15 well-known project management tools.


  • Does not offer video feedback functionality.
  • Requires clients to create an account on a guest portal for collaboration.
  • Support response was less than ideal when I needed assistance.

Pricing has three pricing options, ranging from $59 to $399 per month. The Starter Plan, at $59 a month, includes all the basic tools for managing client feedback. For those who need more features like session replay and tracking of console logs, the Team plan at $149 a month has these extra options.

5. Pastel

Pastel website header

Pastel, like, uses proxy technology, which means you don't need to install anything on the website. This lets you submit feedback on live websites or even websites you don't own.

However, Pastel has issues similar to For example, it struggles with feedback on sites protected by Basic Auth, and you can't submit feedback from mobile devices.

An important thing to consider is the 72-hour commenting window on their lower-tier plans, which likely means you'll need to upgrade to their Studio plan.

A major drawback for me is the limited number of integrations available, and none offer 2-way sync. This forces our team to manage feedback in Pastel while handling other tasks in our project management tool.

BugHerd vs Pastel: At a Glance

Used byMarketing- and web agencies,
QA Teams
Marketing-, digital-, creative agencies
Standalone toolYesNo
Price for agency$129 / month$99 / month
Free trial14-days no credit card14-days no credit card
2-way integrationsNoNo


  • Automatically captures technical info such as browser, device, operating system, and screen resolution.
  • Tracks multiple versions of your website.
  • Allows direct text editing within the tool.
  • Lets you assign feedback to a team member and update status.


  • Doesn't require installation on your site.
  • Supports feedback on websites, images, and PDFs.


  • Requires another login for your team.
  • Doesn't support feedback submission from mobile devices.
  • Limited to only 4 integrations and lacks 2-way sync.


Pastel offers a free tier, but it's really only suitable for hobby use. The paid plans range from $29 to $350 per month. Due to the 72-hour commenting window, you'll probably need to choose their Studio plan at $99 a month.

6. Userback

Userback website header

Best if: Collecting website feedback and bug reports from your SaaS users.

Another tool that came up often was Userback, which was somewhat unexpected.

Now, don't get me wrong—Userback is an excellent tool and very well-crafted. But as its name implies, its primary focus is on collecting website feedback from your users.

Such tools often have many extra features that aren't necessary if you just want feedback from your team or clients.

These added features can make the tool more expensive, and it seems people in the discussion agreed:

Facebook comment: I've been using SureFeedback since it was ProjectHuddle. But it's become increasingly unreliable. Comments move around, responses don't save, status changes revert. It's actually throwing a project completely off the rails. So I need to replace it with a new tool. What do people like for on-page commenting? marker? Ruttl? Something else? Thanks

If you need a tool specifically for user feedback, Userback might be the best option. Otherwise, you might want to consider other options to avoid paying 2x-3x more.

BugHerd vs Userback: At a Glance

Used byMarketing- and web agencies,
QA Teams
Product Managers, Software teams,
Web agencies
Standalone toolYesYes
Price for agency$129 / month$159 / month
Free trial14-days no credit card14-days no credit card
2-way integrationsNoYes


  • Give feedback with screenshots or video right from the site.
  • Widget you can tweak a lot.
  • Session replay, micro surveys, NPS, and much more.
  • Lots of 2-way integrations with popular tools.


  • A guest portal right on the page makes it easy for clients to work with you.
  • Public, and private, feature request portal.


  • Limited projects allowed in the cheaper plan.
  • Costs a lot if you won't use all the bells and whistles.
  • Have to use a browser extension to send feedback with screenshots on the basic plans.


Userback has three plans, priced between $79 and $289 a month. If you don't want to use a browser extension for feedback, the Company plan at $159 a month is required, making Userback the second most expensive alternative on our list.

7. Ruttl

Ruttl website header

Ruttl also came up frequently in the discussion.

Ruttl has three main features: it can collect feedback for websites, mobile apps, and videos. You can also comment on images and PDFs. At first glance, this might look impressive, but it feels like they're trying to do too many things at once, which means they're not the best option for website feedback — not even in the top three.

When I tested it, I ran into several bugs and issues, and it appears I wasn't the only one with a bad experience, as you can see below:

A few comments from facebook of Ruttl as an alternative to SureFeedback that was very negative.

Be sure to thoroughly test Ruttl on your own websites to ensure you don't encounter the same problems.

One positive aspect of Ruttl is the ability to edit elements like a website's CSS directly within the tool, which can be very useful when collaborating with your team.

BugHerd vs Ruttl: At a Glance

Used byMarketing- and web agencies,
QA Teams
Design teams, web agencies
Standalone toolYesNo
Price for agency$129 / monthHard to compare with user pricing
Free trial14-days no credit cardLimited Free plan
2-way integrationsNoNo


  • Works with a proxy setup, eliminating the need for website installation.
  • Allows feedback submission for websites, web apps, mobile apps, videos, images, and PDFs.
  • Maintains multiple versions of the reviewed asset.


  • Enables feedback submission on live websites, or even websites you do not control.
  • You can edit text, CSS, and images directly, which can be submitted as feedback.


  • Integration simply generates a task in your project management tool with a Ruttl link, without syncing data.
  • Like other proxy solutions, Ruttl struggles with feedback on websites behind Basic Auth. I had to use a Chrome extension for those pages.
  • It seems they want your whole team to use Ruttl for feedback, which can get expensive.


Ruttl offers a free plan that's pretty basic and not suitable for client projects. Their pricing is different compared to the other alternatives, with two premium plans charging $4 or $30 per user per month. Likely, your entire team and sometimes clients will need their own accounts. Make sure you understand who needs an account or it can quickly become expensive.

8. Superflow

Superflow website header

Best if: You need real-time feedback collaboration.

Superflow is pretty new, but it's already getting noticed. It's built for agencies, just like Feedbucket, and has some special features that make it stand out.

One of the coolest parts of Superflow is its real-time feature. If you're on a site with someone else, you'll see each other's mouse movements, similar to collaboration in Figma. It's not essential, but definitely a neat touch for teamwork.

However, a big downside for me is Superflow doesn't take a screenshot of the feedback. It just puts a pin where the feedback is on the site. These pins quickly disappeared when changes was made to the website.

Another problem with Superflow is that it doesn’t offer many integrations, and the few it does have are one-way only. For those of us who like to manage feedback and other tasks in the same place, this could be a reason to look elsewhere.

BugHerd vs. Superflow: At a Glance

Used byMarketing- and web agencies,
QA Teams
Dev teams, QA teams, Web agencies
Standalone toolYesYes
Price for agency$129 / month$119 / month
Free trial14-days no credit card10-days no credit card
2-way integrationsNoNo


  • Give feedback on websites and PDFs.
  • Use video or voice recordings to provide feedback.
  • Share internal feedback, visible only to your team.
  • Flexible access controls per project, such as feedback submission limited to signed-in users or allowing guest (clients) inputs without sign-ins.


  • Can be set up so clients can give feedback and collaborate without needing an account.
  • Clients can collaborate on the feedback directly from the website.


  • Feedback doesn't come with a screenshot.
  • Limited integrations available (Slack, Asana, ClickUp, and Monday).
  • Integrations work one way, mainly to send feedback to your project management tool.


Superflow provides a free plan that's limited to just one project and comes with numerous restrictions. For business use, their plans span from $59 to $359 monthly. Given the cheapest plan caps at three projects, agencies will probably need to choose the Growth plan at $119 a month, placing it among the pricier options.

Next Steps: Choosing the Best BugHerd Alternative for Your Company

Above we covered 8 different BugHerd alternatives, including Feedbucket.

We recommend you try Feedbucket's free 14-day trial for serveral reasons, including:

  • Feedbucket was made by people who used to run an agency. We really get the struggles of getting feedback from clients and have focused on fixing this problem.
  • It's set up to integrate with the project management tools you already use. The idea is to make your feedback process better without changing what you're already used to.
  • If you don't want your clients to have to use a browser extension, you'll have to pick BugHerd's pricier plan at $129 a month, which is over three times what Feedbucket costs.

Are you ready to let Feedbucket take your website feedback process to the next level? Start your free 14-day trial.

Marcus Gullberg, CEO & Founder at Feedbucket
Article by
Creator of Feedbucket. Marcus used to own and operate a web agency that has built hundreds of websites and web applications for clients.

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