6 Best SureFeedback (ProjectHuddle) Alternatives in 2024

Have you noticed that SureFeedback, which used to be called ProjectHuddle, isn't as reliable anymore? That's exactly what a Facebook post in The Admin Bar, a well-known WordPress community group, mentioned.

Image of SureFeedback header to show that this article is about SureFeedback alternatives.

ProjectHuddle was bought by the Brainstorm Force group (the team behind Astra and other well-known WordPress tools) in December 2023 and changed its name to SureFeedback.

I decided to write this post after seeing a discussion in the famous Facebook group, The Admin Bar, for the WordPress community. Many people mentioned that SureFeedback's reliability has been going downhill, which matches what I've seen myself. Take a look at the Facebook post below:

Facebook comment: I've been using SureFeedback since it was ProjectHuddle. But it's become increasingly unreliable. Comments move around, responses don't save, status changes revert. It's actually throwing a project completely off the rails. So I need to replace it with a new tool. What do people like for on-page commenting? marker? Ruttl? Something else? Thanks

This is why I decided to put together a page on alternatives to SureFeedback. I've tried out the six tools that got the most mentions in the Facebook discussion mentioned earlier. We'll dive into the advantages, disadvantages, features, and costs for each one.

So, whether you're currently using SureFeedback or thinking about starting, this post should be really useful for you.

Ready to get started? Let's go.

1. Feedbucket

Feedbucket website header

Feedbucket was frequently mentioned and recommended in the comments, as you can see below.

β€œWe've been using FeedBucket since for a while and had no issues - it connects to many PM tools (we use Click Up) and has two way sync so if you close a ticket in ClickUp it resolves it in FeedBucket. It's a great selling tool also - prospects love it when I demo that we have a tool they can use to submit things to us from their website and it lands straight into our support queue.”

Review of Feedbucket by Dave Graham on Facebook.

It's designed for smaller web agencies to help them collect and organize feedback from clients while reviewing websites.

You can add it to your website with a simple script tag, and there's a WordPress plugin for straightforward setup too.

Within the plugin, you have the option to control who sees the feedback widget and who can submit feedback. For instance, you might choose to display the widget only to logged-in users. This feature is perfect for keeping Feedbucket accessible to the client, even after the site goes live.

Asana task created from feedbucket with all technical meta data attached and an annotated screenshot.
Easily install Feedbucket with a WordPress plugin.

Once Feedbucket is installed, clients can easily send feedback through annotated screenshots or video recordings right from the site, much like SureFeedback.

Feedbucket aims to be user-friendly for clients who might not be tech-savvy. They don't need to install any extensions, create an account, or do anything special. Everything works directly in the browser and is compatible with all devices.

What's also appreciated is having all the feedback integrated on the website itself. This allows clients to collaborate with you directly, without the need to go to a third-party site. Keeping everything on the site itself significantly smoothens communication.

Submit annotated screenshots as feedback with all technical details automatically captured.

Feedbucket stands out for its strong integration with popular project management tools. It's not meant to be yet another system for your team to manage and log in to but instead integrate into your existing tools and workflows.

Feedback is directly sent to your project management tool as a task, allowing your team to manage it all from one spot. Resolving a task in your project management tool also resolves it in Feedbucket, and your client is notified.

Asana task created from feedbucket with all technical meta data attached and an annotated screenshot.
Task in Asana created by Feedbucket. Lots of other integrations exists.

For follow-up questions on feedback, simply mention @feedbucket in a comment in your project management tool, and the comment syncs back to Feedbucket, notifying your client.

So, if your team builds websites or web applications for clients and uses a project management tool like ClickUp, Asana, Trello, etc., Feedbucket is worth trying out.

You can try it with a 14-day free trial without credit card.

SureFeedback vs. Feedbucket: At a Glance

Used byMarketing- and web agencies,
QA Teams
Web agencies
Standalone toolYesYes
Price for agency$118 / year$39 / month
Free trial14-days with credit card14-days no credit card
2-way integrationsNoYes


  • Provide feedback through annotated screenshots right from the website.
  • Offer feedback via video recording with no need for a browser extension.
  • Automatically gathers info like the page you're on, browser, device, and screen resolution.
  • Records the Console log to help identify JavaScript errors.
  • Visual pins show where feedback has been submitted by others.
  • Allows customization to align with your brand's look.


  • Features comprehensive two-way integrations with project management tools, enabling your team to handle feedback within your existing systems.
  • Enables clients to give feedback and collaborate directly on the website, no accounts or extensions required, making it easier for clients to get involved.
  • Leverage the JavaScript API to tailor and build a custom version of the widget to your needs.


  • While collecting feedback on images is on the horizon, Feedbucket right now only gathers feedback on websites and web apps.


Feedbucket offers three pricing tiers, from $39 to $259 monthly. For unlimited website feedback with all essential features, the Pro plan at $39 a month is a great option, making Feedbucket one of the most affordable alternatives on our list. The Business plan, at $89 a month, includes advanced features such as branding and custom metadata, among others.

You can try Feedbucket yourself with a 14-day free, no credit card needed, trial to see the difference.

2. Marker.io

Marker.io website header

Marker.io has been around for a while and was mentioned by a few people in the post.

It can be added to your client's website either by inserting a script or through their WordPress plugin, making setup fairly simple.

The WordPress plugin offers the flexibility to control who sees the feedback widget, like showing it only to logged-in users or those with certain roles in WordPress. This feature is especially useful if you want to keep Marker.io active in production to only show it when the users are logged-in.

However, there were a couple of issues I encountered while using Marker.io for a client project. Firstly, clients had to sign up for an account to collaborate on the feedback, and the guest portal wasn't integrated directly on the website. It took a while for the client to figure out where to access all the feedback.

Additionally, Marker.io lacks video feedback capabilities. This was a limitation when a client wanted to report a bug in animations, as explaining it in text alone was challenging.

The two-way integrations Marker.io offers are quite handy, automatically updating the status of issues in both Marker.io and your project management tool. Yet, for any follow-up questions on the feedback, you'll need to log into Marker.io, indicating that the integration doesn't entirely eliminate the need to use Marker.io directly.

SureFeedback vs. Marker.io: At a Glance

Used byMarketing- and web agencies,
QA Teams
Web agencies, QA teams
Standalone toolYesYes
Price for agency$118 / year$59 / month
Free trial14-days with credit card15-days no credit card
2-way integrationsNoYes


  • Offer feedback with annotated screenshots, automatically including tech details such as page, browser, device.
  • Records JavaScript errors and network activity.
  • Provides session replay to show actions leading up to a bug report.


  • Customize the widget differently for your team and clients.
  • Features two-way integrations with over 15 popular project management tools.


  • Lacks video feedback capability.
  • Requires clients to create an account on a guest portal for collaboration.
  • Support response was less than ideal when I needed assistance.


Marker.io offers three pricing tiers, ranging from $59 to $399 per month. The Starter Plan, priced at $59 a month, provides all the essential tools for managing client feedback. For those needing extra capabilities like session replay and console log tracking, the Team plan at $149 a month includes these advanced features.

3. Userback

Userback website header

Userback got a lot of mentions in the comments on The Admin Bar post, which was unexpected.

Now, don't get me wrong, Userback is a solid tool and very well designed, but as its name hints, it's primarily aimed at gathering user feedback. And by user feedback, I mean gathering insights from the users of your software product.

Since it's geared towards user feedback, Userback includes many additional tools and features that an agency collecting website feedback from clients probably won't need. Think along the lines of NPS, surveys, product roadmaps, and so on.

On the most basic plan, you're limited to 5 projects, which makes sense for software teams but not so much for agencies. It's a limit you might reach quickly.

This focus on user feedback explains the extra features and project limits, but it also drives up the cost, which isn't great if those extras aren't necessary for you. This positions Userback as the priciest option in our lineup, which I see as its biggest downside and people in the comments agree.

Facebook comment: I've been using SureFeedback since it was ProjectHuddle. But it's become increasingly unreliable. Comments move around, responses don't save, status changes revert. It's actually throwing a project completely off the rails. So I need to replace it with a new tool. What do people like for on-page commenting? marker? Ruttl? Something else? Thanks

However, it does offer two-way integrations with a range of popular project management tools. Even with Userback's own project management features, like kanban boards, its ability to integrate smoothly with other platforms is a big plus.

SureFeedback vs. Userback: At a Glance

Used byMarketing- and web agencies,
QA Teams
Product Managers, Software teams,
Web agencies
Standalone toolYesYes
Price for agency$118 / year$159 / month
Free trial14-days with credit card14-days no credit card
2-way integrationsNoYes


  • Give feedback with screenshots or video right from the site.
  • Widget you can tweak a lot.
  • Session replay, micro surveys, NPS, and much more.
  • Lots of 2-way integrations with popular tools.


  • A guest portal right on the page makes it easy for clients to work with you.
  • Public, and private, feature request portal.


  • Limited projects allowed in the cheaper plan.
  • Costs a lot if you won't use all the bells and whistles.
  • Have to use a browser extension to send feedback with screenshots on the basic plans.


Userback has three plans, priced between $79 and $289 a month. If you don't want to use a browser extension for feedback, the Company plan at $159 a month is required, making Userback the most expensive alternative on our list.

4. Ruttl

Ruttl website header

Ruttl came up a lot in the comments, but not in a good way. It was mentioned a few times, and all those mentions were negative. You can see some examples of comments below.

A few comments from facebook of Ruttl as an alternative to SureFeedback that was very negative.

Ruttl has three main features: it can collect feedback for websites, mobile apps, and videos. You can also comment on images and PDFs. At first glance, this might look impressive, but it feels like they're trying to do too many things at once, which means they're not the best option for website feedback β€” not even in the top three.

You can use Ruttl in a few different ways. For instance, its proxy technology allows you to leave feedback on websites that are live or even on ones you don't own. But, like many others, I ran into a bunch of problems with this feature, so it's important to really check it out well before you decide to use it.

A nice feature in Ruttl is that you can change things like the website's design (CSS) right there and use those changes as feedback. This is really handy when you're working with your team.

The downside is that Ruttl doesn't work well with other tools. It offers very few ways to connect with your usual project management software. What it does offer is pretty basic β€” it just adds a task with a Ruttl link to your project tool, which makes it hard to keep track of feedback. This might mean everyone on your team needs to get Ruttl, which could end up costing more.

SureFeedback vs. Ruttl: At a Glance

Used byMarketing- and web agencies,
QA Teams
Design teams, web agencies
Standalone toolYesNo
Price for agency$118 / yearHard to compare with user pricing
Free trial14-days with credit cardLimited Free plan
2-way integrationsNoNo


  • Works with a proxy setup, eliminating the need for website installation.
  • Allows feedback submission for websites, web apps, mobile apps, videos, images, and PDFs.
  • Maintains multiple versions of the reviewed asset.


  • Enables feedback submission on live websites, or even websites you do not control.
  • You can edit text, CSS, and images directly, which can be submitted as feedback.


  • Integration simply generates a task in your project management tool with a Ruttl link, without syncing data.
  • Like other proxy solutions, Ruttl struggles with feedback on websites behind Basic Auth. I had to use a Chrome extension for those pages.
  • It seems they want your whole team to use Ruttl for feedback, which can get expensive.


Ruttl offers a free plan that's pretty basic and not suitable for client projects. Their pricing is different compared to the other alternatives, with two premium plans charging $4 or $30 per user per month. Likely, your entire team and sometimes clients will need their own accounts. Make sure you understand who needs an account or it can quickly become expensive.

5. BugHerd

BugHerd website header

Nobody talked about BugHerd on The Admin Bar post, but it definitely deserves a mention here.

The way you set up BugHerd varies with the plan you choose. For the more expensive plans, you can install it by adding a script to your site. If not, your clients will need to install a browser extension, which can be a hassle.

If you're on a premium plan, there's also a WordPress plugin for installation. Just enter your BugHerd project key. However, the plugin doesn't let you choose where or to whom the widget shows.

The only options you have are to display the widget on both the front end and the admin area. It would be better if, like Feedbucket and Marker.io, you could control widget visibility settings.

Other than that, BugHerd is great for gathering and managing feedback. It's nice that the guest portal is integrated right into the website, making it easy for clients to collaborate.

But, a big drawback for me is BugHerd's limited integrations, especially the lack of two-way functionality. Since we already use a project management tool, adding another tool to our process is not ideal, both in terms of cost and avoiding context switching.

Also, BugHerd is much more expensive compared to Feedbucket and Marker.io, costing three times more than Feedbucket and twice as much as Marker.io, even though the features offered are quite similar.

SureFeedback vs. BugHerd: At a Glance

Used byMarketing- and web agencies,
QA Teams
Marketing- and web agencies, QA Teams
Standalone toolYesYes
Price for agency$118 / year$129 / month
Free trial14-days with credit card14-days no credit card
2-way integrationsNoNo


  • Provide feedback through screenshots or recordings, with technical details like the page, browser, screen size, and OS automatically attached.
  • Collaborate on feedback, using comments and attachments for communication.
  • Manage feedback with a Kanban board that includes comprehensive project management tools.


  • Feedback is marked with pins where others have commented. Reducing duplicates.
  • Clients collaborate directly on the page, avoiding the need for a separate guest portal.


  • Attempts to serve as a complete project management solution, which might be redundant if you're already using one.
  • Access to JavaScript installation or native integrations requires the pricier premium plan.
  • Limited integrations available (Zapier, Asana, Jira, ClickUp, Asana), with no two-way connections.


BugHerd provides four pricing options, with costs from $39 up to $229 monthly. For avoiding the need for your clients to download a browser extension and to get built-in integrations, you need the Premium plan at $129 a month. This sets BugHerd as significantly pricier compared to tools such as Marker.io and Feedbucket, which offer similar features.

6. MarkUp.io

Markup.io website header

MarkUp.io was also mentioned quite a bit and mostly in a positive way.

MarkUp.io doesn't require any installation on your website. Instead, they use proxy technology, allowing you to leave feedback on any live website, even those you don't own.

At first glance, this seems really convenient and straightforward, but proxy solutions have their drawbacks. For instance, gathering feedback on websites protected by Basic Auth can be tricky, which is a common setup for client testing environments.

It's a good idea to test it thoroughly to ensure it meets your needs.

The biggest issue I encountered was the need to manage feedback through a separate tool from your existing ones. That's because integration options are limited, and MarkUp.io mainly offers a manual export process. I found myself clicking individually on each piece of feedback I wanted to export to ClickUp, which was time-consuming and felt cumbersome.

SureFeedback vs. MarkUp.io: At a Glance

Used byMarketing- and web agencies,
QA Teams
Marketing-, digital-, creative agencies
Standalone toolYesNo
Price for agency$118 / year$29 / month
Free trial14-days with credit card30-days no credit card
2-way integrationsNoNo


  • Provide feedback using screenshots or videos.
  • Automatically includes tech info like browser type, screen size, and operating system.
  • Connect with Zapier or Slack.
  • Work together on feedback using comments and attachments.


  • Gather feedback on websites, images, and PDFs.
  • No need for website installation, allowing collaboration on live websites.


  • Requires your team to use an additional platform for feedback.
  • Submitting feedback from mobile devices isn't an option.
  • Unable to capture screenshots on websites protected by Basic-Auth.
  • Limited integrations to export feedback to your project management tool.


MarkUp.io has a free version, but it's pretty basic. If you want to use it in your business you probably need the Pro plan at $29 a month. This makes MarkUp.io one of the more affordable alternative if you are OK with it's downsides.

Next Steps: Choosing the Best SureFeedback Alternative for Your Company

Above we covered 6 different SureFeedback alternatives that was mentioned the most in the Facebook discussion.

We recommend you try Feedbucket's free 14-day trial without credit card for serveral reasons, including:

  • Feedbucket is built by former web agency owners who are very familiar with the challenges of gathering client feedback and are dedicated to addressing this specific problem.
  • It's designed to work hand-in-hand with your existing project management tool. The goal is to let you keep using the systems you're comfortable with, while taking your feedback process to the next level.
  • There's a WordPress plugin for simple setup, and it offers options to select who gets to view the feedback widget.

Are you ready to let Feedbucket take your website feedback process to the next level? Start your free 14-day trial without credit card.

Marcus Gullberg, CEO & Founder at Feedbucket
Article by
Creator of Feedbucket. Marcus used to own and operate a web agency that has built hundreds of websites and web applications for clients.

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